$24 a month, or $69 with the servers for your whole team

Questions

Do you really not charge per user?

No. Invite your whole team, your freelancers and your clients' stakeholders; the price is the same. Clients, projects, tickets and invoices are unlimited too. The only things metered are storage and the AI add-ons.

Why is AI a separate add-on?

AI is the one thing with a real per-use cost, and bundling it means the people who never use it pay for the people who live in it. Add a tier from the plan sheet, change it or drop it any month; the difference is prorated.

What does an AI credit buy?

Automatic triage of a new ticket costs 0.04 of a credit, so one credit triages 25 tickets. AI email rules are priced by the model you pick, from about 0.02 of a credit per email. Credits are shared across your whole team and reset on the 1st of each month.

What happens when the AI credits run out?

Nothing else stops working. New tickets keep only the priority their author chose, and AI email rules pause, until the 1st. Move up a tier and the difference is prorated, or buy a pack of 100 credits for $12 on the plan sheet: packs never expire and are only drawn on once the month's credits are used.

What counts toward storage?

File attachments, synced email, database imports, backups and the zips of your Composer packages. Your records themselves, contacts, tickets, invoices and time logs, do not count, so normal use never hits the limit. Loom recordings do not count either: the video stays in Loom and com1 keeps the link. Screen recordings from the Mac app do count, since com1 stores the video; ten minutes at 1080p is roughly 300 MB. Meeting recordings, coming to the Mac and iPhone apps, will count too, since com1 stores the audio; an hour of a meeting is roughly 15 MB from the iPhone, and roughly 45 MB from the Mac, which keeps your microphone and the call as separate tracks next to the mix. Teams that hit the limit are usually syncing years of mailboxes; set how long synced mail is kept, or add 25 GB for $5 a month.

Do you support Malaysian e-invoicing (MyInvois)?

Yes, on both plans: invoices are signed with your digital certificate and sent to LHDN when issued, the validated PDF carries LHDN's QR code, and refusals land on one register to fix and resend. No upgrade tier, no add-on.

What is in com1 Platform?

Everything in com1, plus the infrastructure side: servers, containers, SSL and custom domains, scheduled backups, databases, S3 buckets and your AWS account, all next to the tickets and invoices of the same client. It also unlocks custom fields, lead scoring, custom roles, project-level access and priority support. Servers run in your own AWS account, so that bill stays yours.

Can I change plans any time?

Yes. A plan change takes effect on the next billing cycle and your data is always kept. An AI add-on, once they launch, changes or cancels on its own without touching the plan.

Is there a free trial?

Yes: 14 days on either plan with every feature unlocked. No card, and the subscription never starts on its own. Payments are handled by Paddle.

Can the AI run without sending our data outside Malaysia?

On request, for semantic search and the indexing behind it. By default those run through an external provider, listed on the sub-processors page , and only after the account owner turns AI features on. For teams with strict data-residency requirements the model can run on dedicated infrastructure in Malaysia instead, so the content never leaves the region. Arranged per engagement rather than sold as a tier; write to [email protected].

Start the 14-day trial — no card needed