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Everything we've written down, 35 pieces

Practical notes on running an agency — the tickets, the hours, the invoices, the clients and the servers — written by the people who build com1 in Kuala Lumpur.

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2026

  1. Notes Encrypted Notes: Keep the Private Stuff Out of Search and Out of AI 4 min

    Some notes shouldn't be searchable. Some shouldn't end up in an AI assistant's context window. Encrypted notes opt a single note out of both — the body is stored as ciphertext, never indexed, and never shipped to any AI feature.

  2. CRM Deal Scoring in com1: How It Works and How to Use It 6 min
  3. CRM From Lead to Invoice: Pipeline Dashboards, Lead Scoring, and Deal-Estimate Linking 5 min
  4. Project Management Recurring Tickets: Automate the Work That Never Stops Coming Back 5 min
  5. Invoicing Recurring Invoices: Automate Your Monthly and Yearly Billing 6 min
  6. Team Virtual Members: Track External Collaborators Without Extra Seats 5 min
  7. Project Management How to Structure Agency Projects So Nothing Falls Through the Cracks 7 min
  8. Project Management Custom Ticket Statuses: Why 'To Do, Doing, Done' Isn't Enough 5 min
  9. Project Management Using Milestones to Keep Client Deliverables on Schedule 6 min
  10. Project Management Gantt Charts for Agencies: See Your Entire Timeline at a Glance 6 min
  11. Project Management Stop Losing Files in Email: Attach Them to Tickets Instead 4 min

2025

  1. Invoicing From Estimate to Invoice: A Seamless Billing Workflow 7 min
  2. Invoicing Track Every Payment Without a Spreadsheet 5 min
  3. Invoicing Invoicing International Clients: Multi-Currency and Tax Made Simple 8 min
  4. Invoicing Build a Reusable Service Catalog and Never Re-Type Invoice Lines 5 min
  5. Invoicing Professional Invoice PDFs Your Clients Will Actually Read 4 min
  6. Time Tracking Log Billable Hours Against Tickets and Turn Time Into Revenue 6 min
  7. Time Tracking Set Per-Project Hourly Rates That Apply Automatically to Invoices 5 min
  8. Time Tracking Monthly Billing Targets: Know If You're on Track Before Month-End 5 min
  9. Time Tracking Your Work Heatmap: Spot Patterns and Avoid Burnout 4 min
  10. CRM Link Contacts, Companies, and Projects in One CRM 6 min
  11. CRM Manage Client Bank Accounts for Faster Payment Reconciliation 4 min
  12. CRM The Small Touch That Strengthens Client Relationships 3 min
  13. AI Ask Your Data a Question: How AI Chat Replaces Digging Through Dashboards 6 min
  14. AI Search by Meaning, Not Keywords: How Semantic Search Works 7 min
  15. Team Admin, Member, Viewer: Setting Up Roles That Actually Make Sense 5 min
  16. Team Beyond Default Roles: Fine-Grained Permissions for Growing Teams 6 min
  17. Team Control Who Sees What: Per-Project Access for Agencies 5 min
  18. Hosting Register a RHEL Server and Be Deployment-Ready in Minutes 8 min
  19. Hosting Deploy Containers Without Docker: A Podman Quadlet Guide 10 min
  20. Hosting SSL, Automated Backups, and Managed Databases in One Dashboard 7 min

2024

  1. Compliance Malaysia's E-Invoicing Mandate: What Your Agency Needs to Do Now 10 min
  2. Compliance Managing Digital Certificates for LHDN Invoice Submission 6 min
  3. Notes Meeting Notes, Runbooks, and Docs: All in One Place 4 min
  4. Appearance Nightshade Dark Mode: Built for Late-Night Work Sessions 3 min

Every piece is about the app as it stands. When something changes, the piece changes with it.

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